At 99maya, we believe that gaming should always be fun, controlled, and within your means. This page outlines the tools, guidelines, and support resources available to every Filipino player who wants to keep their gaming experience positive and responsible.
We provide practical, easy-to-use tools so every Filipino player can manage their gaming activity at their own pace and comfort level.
You can set a daily, weekly, or monthly deposit limit on your 99maya account to make sure you never spend more than you are comfortable with. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This gives you full control over how much PHP you put into your account at any given time. Setting a deposit limit is one of the most effective ways to keep your gaming budget predictable and stress-free. We encourage all Filipino players to review and set their limits as soon as they register.
Losing track of time is one of the most common challenges for online players, and 99maya addresses this with session time reminders that alert you when you have been playing for a set duration. You can customise the reminder interval to suit your schedule — whether that is every 30 minutes, every hour, or longer. When the reminder appears, you are encouraged to take a short break, review your session activity, and decide whether to continue. These reminders are designed to keep you mindful of how long you have been gaming without interrupting your enjoyment unnecessarily. Staying aware of your session length is a simple but powerful habit for responsible play.
If you feel that you need a longer break from gaming, 99maya offers a self-exclusion option that temporarily or permanently restricts access to your account. You can choose a self-exclusion period ranging from a few weeks to several months, or request a permanent exclusion if you believe that is the right decision for you. During the exclusion period, you will not be able to log in, deposit, or place any bets on the platform. Self-exclusion is a serious and effective tool, and our support team is available to help you activate it quickly and without judgment. We respect every player's decision to step back and prioritise their wellbeing above all else.
Your 99maya account dashboard gives you a clear, detailed view of your gaming activity, including your deposit history, withdrawal records, game sessions, and net win or loss figures over any selected period. Reviewing your activity history regularly helps you spot patterns early and make informed decisions about your gaming habits. Transparency about your own behaviour is one of the most important foundations of responsible gaming. We make this data easy to access so you are never in the dark about how your account is being used. If you notice anything that concerns you, our support team is ready to help you take the next step.
Reality checks are periodic on-screen notifications that appear during your gaming session to remind you of how long you have been playing and how your balance has changed since you started. These prompts are not intrusive — they appear briefly and give you the option to continue or end your session with a single tap. For players who prefer a more immersive experience, reality checks can be scheduled at longer intervals, but they cannot be disabled entirely as they are a core part of our responsible gaming commitment. Filipino players who use reality checks consistently report feeling more in control of their gaming decisions. Small moments of reflection during a session can make a significant difference to your overall experience.
Our player support team is available to assist you with any responsible gaming concern, whether you want to set a limit, request a cooling-off period, or simply talk through your options. You can reach us through the contact details available on the platform, and all responsible gaming enquiries are handled with complete confidentiality and care. We do not judge, and we do not pressure — our role is to make sure you have the information and tools you need to make the right decision for yourself. If you are unsure whether your gaming habits are becoming a concern, reaching out early is always the right move. 99maya is committed to being a platform where Filipino players feel genuinely supported.
Recognising the early warning signs is the first step toward getting back in control. Here are the key indicators to watch out for.
If any of the warning signs above sound familiar, the most important thing is to act early rather than wait for the situation to worsen. Start by using the self-management tools available on your 99maya account — set a deposit limit, activate a cooling-off period, or request self-exclusion through our support team. Talking to someone you trust, whether a family member, a close friend, or a professional counsellor, can also make a significant difference. Problem gambling is a recognised condition that responds well to early intervention, and there is no shame in seeking help. The Philippine Amusement and Gaming Corporation (PAGCOR) and other local organisations provide free, confidential support for Filipino players who are concerned about their gaming habits. Remember that gaming is meant to be an enjoyable leisure activity — if it stops feeling that way, it is time to take a step back and reach out for support.
99maya strictly prohibits anyone under the age of 21 from registering or playing on the platform, in line with Philippine gaming regulations. During registration, we verify the age of all new players, and we reserve the right to request additional identity documents at any time to confirm eligibility. If you are a parent or guardian and you are concerned that a minor in your household may be accessing online gaming platforms, we recommend using parental control software on shared devices and keeping your login credentials private and secure. Any account found to belong to an underage player will be immediately suspended and all funds returned in accordance with our terms. Protecting young people from the potential harms of gambling is a responsibility we take seriously at every level of our platform.
Whether you want to set your limits before you start, review your account activity, or simply learn more about how 99maya supports responsible gaming in the Philippines, we are here to help every step of the way.