99maya Privacy Policy – How We Collect and Protect Your Personal Data

When you create an account on 99maya, we collect personal information that is necessary to verify your identity and process your transactions securely. This includes your full name, date of birth, email address, mobile number, and your preferred payment method details for PHP deposits and withdrawals. We also collect technical data such as your IP address, device type, browser version, and session activity logs each time you access the platform. During gameplay, we record your betting history, game preferences, session duration, and transaction records to ensure accurate account management and to comply with applicable Philippine regulations. If you contact our support team, we may also retain records of that communication to improve our service quality. All information collected is used solely for the purposes described in this Privacy Policy and is never sold to third parties. You can review the data we hold about you at any time by contacting our support team through the details provided on the platform.

The personal data collected by 99maya is used primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, and deliver a personalised gaming experience across our casino, slot game, fish game, and sports betting sections. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — we do not send unsolicited promotional messages without your consent. Your transaction and gameplay data is used for internal reporting, fraud detection, and to ensure compliance with the responsible gaming obligations applicable to online gaming operators in the Philippines. Technical data such as IP addresses and device identifiers help us detect suspicious login attempts and protect your account from unauthorised access. We may use aggregated, anonymised data for platform analytics and product improvement, but this data cannot be used to identify you individually. 99maya does not share your personal information with third-party advertisers or data brokers under any circumstances. Any third-party service providers we engage — such as payment processors — are contractually required to handle your data in accordance with applicable data protection standards.

99maya stores your personal data on secure servers with industry-standard encryption protocols to prevent unauthorised access, disclosure, or loss. Access to personal data is strictly limited to authorised personnel who require it to perform their job functions, and all staff handling player data are bound by confidentiality obligations. We retain your account data for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine laws and regulations governing online gaming operations. If you request account closure, we will deactivate your account and begin the data retention wind-down process in accordance with our legal obligations — some records may be retained for audit and compliance purposes even after closure. We use secure socket layer (SSL) technology to encrypt all data transmitted between your device and our platform, ensuring that your login credentials and payment details are protected during every session. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data breach notification requirements. We encourage you to use a strong, unique password for your 99maya account and to enable any available account security features to further protect your data.

99maya uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and ensure that the site functions correctly across different devices and browsers. Essential cookies are required for the platform to operate and cannot be disabled — these include session cookies that keep you logged in during your visit and security cookies that help protect your account. We also use functional cookies to remember your language preferences, display settings, and recently visited game sections so that your experience is consistent each time you return. Analytics cookies help us understand how players navigate the platform, which pages are most visited, and where technical issues may be occurring — this data is collected in aggregated form and does not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. By continuing to use the 99maya platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy. For more information about how to manage cookies on your specific browser or device, please refer to your browser's help documentation.

As a registered player on 99maya based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information in a readable format. You may also request corrections to any inaccurate or incomplete personal data associated with your account, and we will process such requests promptly. If you believe that your personal data is being processed in a manner that is inconsistent with this Privacy Policy or applicable Philippine data protection laws, you have the right to raise a complaint with our support team or with the relevant regulatory authority. You may request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that may apply. If you wish to withdraw your consent to any specific data processing activity, you may do so by contacting our support team — note that withdrawing consent may affect your ability to use certain platform features. We are committed to responding to all data rights requests within a reasonable timeframe and to keeping you informed throughout the process. For any privacy-related enquiries, please reach out to our support team through the contact details available on the platform.